By ordering from www.ateliermonarca.com the customer gives consent to all of our policies and understands the following:

All of our oieces are made to order and in a chronological order.
Lead (dispatch) times may vary according to the volume of orders.
We cannot be held liable for any shipping carrier failure. This includes but is not limited to lost, damaged, rejected, delayed, stolen or undeliverable packages.
Customer is fully responsible for providing accurate shipping information.
Although most orders take 6 to 8 days to be delivered, Monarca cannot guarantee a specific delivery date. This time frame does not include lead/dispatch time.
Full grain leathers and skins are materials that may contain natural marks or irregularities, and must be treated with care.
Color transfer may occur during the break-in period or due to friction with fabrics and other surfaces.
Product color may vary due to screen resolution and settings or due to the fact that each piece has been hand dyed.
We reserve the right to cancel any order if it does not comply with any of our policies..
Cancellations made by us or by the customer will result in a 3% to 6% cancellation fee.

Orders may take up to 10 business days to be dispatched.
Returns must be initiated within seven days of delivery date.
All returns initiated passed the seven day time frame will be respectfully denied.
Returned merchandise must be unused, unaltered, and in its original packaging. Items that fail to comply with these requirements will be sent back.
Customer is responsible for all return shipping expenses.
Return shipping expenses are not refundable.
We possess the right to decide whether or not an item meets the requirements to be returned/refunded after inspection.